I just attended a partner conference. How do I get access to the videos?

Attendees can use the credentials provided at the conference. 

What is included in the Institutional Membership?

​Institutional Members have full access to all content included in our Member Content section. This includes every conference we have covered since 2011.

Is the FTE count for the Institutional membership based on our entire facility or just our Animal Care staff?

To best determine the size of your facility, the FTE breakdown is determined by the number of Full Time Employees in the entire institution not just the animal care staff.

How do I setup the Institutional Membership?

Institutions will need to designate a liaison and contact us at [email protected] to discuss payment options.

Once a payment option has been established, have your IT team create the email account, animalprofessional.com@<your institution's domain name> and have the liaison be the owner of that mailbox. we will then register that account in our system to be used by your institution.

How do I cancel my subscription?

Cancel your recurring payment in PayPal to cancel your subscription, or you can contact [email protected]. We can also cancel the recurring payment from our account.